Last year Channel 9 News, in
conjunction with the Denver Post, presented a series of news stories
called “Failed to Death” that brought to light the system’s
inability to protect children from abuse and neglect. I was so
relieved at the news teams' courage for speaking up for the sake of
the children. This blog series pays homage to those reporters who
were brave enough to speak out against a system that is failing these
kids to death.
Recently, I spoke at a conference where
the topic addressed resiliency in victims of abuse. What I have
witnessed over the years is that families will thrive when you
incorporate the five protective factors: nurturing and attachment,
knowledge of parenting and of child and youth development, parental
resiliency, social connection, and concrete support for parents. Most
parents don’t start out wanting to hurt their children but many
have grown up in abuse themselves and have never had healthy habits
role modeled to them. I have taught a court ordered parenting class
for almost fifteen years and I can count on one hand the parents that
didn’t care and had no business raising children—all of the
others did. What does that tell us about how we are approaching this
critical issue? Maybe—just maybe—we need to repackage our
services to families and start looking at treatment as healthy and
right for them rather than viewing the help as a punishment. They
don’t know what they don’t know…until we educate them. How many
times have we heard that knowledge is power?
For years, I have proposed that we
order the entire family to treatment when Child Protective Services
becomes involved or when children witness family violence, as family
systems are much like ecosystems…when you change one part of the
environment by ordering only one parent to treatment the entire unit
becomes imbalanced—and it doesn't work! There are many other
advantages to mandating the entire family to treatment besides the
obvious—good mental health. This series will share how we can
reduce caseworker burnout, save time and money in the court system,
take the guesswork out of mandatory arrests for the police officers
and redirect child abuse convictions through education—all while
achieving the goals to build healthier families.
Today, we will address caseworker
burnout and the negative impact their decisions can have on the
family system. The emotional tolls experienced by workers who have to
cope with extreme exposure to child abuse is horrendous and could
significantly traumatize these professionals subjected to such atrocities. It’s no wonder the caseworker burnout rate is
between 1-5 years. Therefore, when families get caseworkers that
have been serving in their positions for 15-20 years, goals of
customer service and family reunification might be low priority or
even nonexistent.
At a conference, a caseworker
supervisor indicated to me that 35 positions had become available and
that the department had to hire and train new personnel to fill the
vacancies. When I challenged why the money was being allocated for
new caseworkers rather than revitalizing the ones already in place
the supervisor frustratingly retorted, “That's a great question.”
What I sensed from the conversation was that caseworker development
is much like puppy mills where we produce an over abundance of
professionals, place them in extremely untenable and harsh
conditions, mistreat them and then
release them—permanently tainting these fundamentally caring
individuals. I have seen these highly educated and motivated people
quit and work as bartenders and bus drivers. They enter this field
because they have a passion for kids and then the system breaks their
spirit. My recommendation is that instead of taking the dwindling
dollars to unnecessarily train new personnel, use the resources to
protect our most precious commodities—the children and the
superheroes who save them. We could create team-building programs,
respite retreats, better collaborations and staff appreciation days.
Burnout impacts these professionals’ ability to objectively advocate
for their clients, which doesn't bode well for the families. In
fact, children are needlessly being ripped away from their families
and our system is creating deeper levels of trauma—that we have to
pay for later when the children grow up. I repeatedly hear from
parents that their caseworkers have threatened to take kids away
unless they leave their partners. Others have been advised that
caseworkers had found a “more suitable” home for their kids.
This…is…not…the…goal. The objective is to keep families
together. When most caseworkers trained for this field, I’m
confident that they wanted to help families, but the inevitable
exhaustion and trauma they experience causes significant problems.
When I address these solutions in a professional training, the
caseworkers wholeheartedly agree that they love their job, but they
are tired. This is a solvable issue if we envelop and nurture the
invaluable resources that we already have available to us.
In Part II of this series, we will
discuss the child-abuse-conviction approach and how it often causes
more harm than good. We will provide alternative solutions that could
work.